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PRIVACY POLICY

Young Living Ranch, LLC DBA Skyrider Wilderness Ranch (“Skyrider Ranch”) places great importance on the protection of your personal information. This privacy policy describes how Skyrider Ranch (“we,” “us,” and “our”) uses and protects your personal information collected through our website, or other forms of electronic communications.

This privacy policy will provide information about how we process your information, with whom we share that information (if at all), and how to contact us if you have questions. By accessing or using any part of the Skyrider Ranch site or services, you agree to the collection and use of your personal information according to the terms set forth in this privacy policy.

HOW WE GATHER AND USE INFORMATION

Each time you visit the Skyrider Ranch website, our system automatically collects data and information from your computer system. In particular, we collect the following data from you:

  • Browser type
  • Operating system
  • Internet service provider
  • IP address
  • Date and time of your visit to our sites
  • Information about the website from which your system comes to our website
  • Information about the website accessed by your system through our website
 

This data is stored in the log files of our system, separate from other personal information held by Skyrider Ranch. We store log files to ensure the functionality and optimization of the sites and the security of our information technology systems. We do not evaluate your log files for marketing purposes, with the exception of the information collected from your browser settings.

This includes checking the language setting in your browser to display the appropriate language. When this information is no longer required for the functionality of our sites, we delete or anonymize your personal log file information, so attribution to you is no longer possible.

CREATING A SKYRIDER RANCH ACCOUNT

When placing an order through the Skyrider Ranch website, you have the opportunity to register as a customer and create a user profile. We process the following data from you during registration:

  • Full name
  • Legal entity
  • Address
  • Nationality
  • Language
  • Email address
  • Phone number
  • Payment information/ bank account information
  • Password
 

After you have entered your details in the registration form, Skyrider Ranch creates a user account for you and provides you with a customer ID. We process this registration data to facilitate, alter, and form the contractual relationship between you and Skyrider Ranch and for billing, shipping, customer fidelity program and related services.

Once your account has been created, we may continue to collect additional information about you including:

  • Start/end date
  • Purchasing and order history
  • Customer notes
  • Agreed terms and conditions agreements
  • Cart history
 

SIGNING UP FOR OUR NEWSLETTER

When you create a customer account, you have the opportunity to subscribe to a free newsletter to keep you up to date with the latest Skyrider Ranch products, events, promotions and information about Skyrider Ranch. We collect the following information when you sign up for our newsletter:

  • Email address
  • Full name
  • Legal entity name
  • IP address
  • Date and time of registration
  • Consent to receive the newsletter
 

We gather this information to record your registration and, if necessary, to inform you about the possible misuse of your personal data. We delete this personal information if you unsubscribe from the newsletter or if we terminate your subscription. You may unsubscribe from the newsletter at any time by clicking the Unsubscribe link at the bottom of each newsletter or sending an email to skyriderranch@customer.email.

COMMUNICATIONS WITH SKYRIDER RANCH

If you send us an email communication, we may collect the following personal information from you:

  • Email address
  • IP address
  • Date and time of communication
  • Content of communication
 

We gather this information to facilitate the conversation you started with us, to prevent the misuse of our email services, and to protect security of our information technology systems.

We also offer a Live Chat service on the Skyrider Ranch website, which allows you to contact Skyrider Ranch Customer Service representatives instantly. Our chat service is a web-based live customer interaction service operated by a third party, which provides a range of high-performance features, support and communication tools and APIs, and enables service employees to reach and assist visitors to the Skyrider Ranch site. Information you provide to the third-party forwards directly to our Customer Service representatives. Such information includes:

  • Full name
  • IP address and/or device identifier
  • Operating system
  • Session duration
  • Content of communication
  • Language settings
  • Geolocation-based data
  • Connection information
  • Log files
  • Other diagnostic data
 

OTHER USES OF YOUR PERSONAL INFORMATION

In addition to the specific uses described above, we may use your personal information for a variety of other purposes to:

  • Provide you with products and services
  • Process payments and fulfill orders
  • Calculate and process discounts and points
  • Provide you with promotional information, surveys, questionnaires, and other marketing materials
  • Communicate about, and administer participation in, special events, promotions, offers surveys, focus groups and market research
  • Support the business operations of our brand partners and customers
  • Evaluate, develop, manage and improve our products, services, and other business operations
  • Maintain the safety and security of our products and services and prevent any misuse or false advertising
  • Protect against, identify, and prevent fraud and other criminal activity, claims and other legal liabilities
  • Ensure compliance with applicable law and Skyrider Ranch policies, procedures, and agreements, including this Privacy Policy
  • Communicate with you about your account or transactions, changes to our policies, and other administrative matters
 

WHO WE SHARE INFORMATION WITH

Skyrider Ranch does not sell your personal information to third parties. However, we may disclose personally identifiable information to our subsidiaries, affiliates, external service providers, and other third-party processors to perform data processing services on our behalf. In doing so, we adhere to applicable national and international data protection regulations. We may also disclose personal information to a third party as required by law or to provide and manage our products and services.

GOOGLE MAPS

Some of Skyrider Ranch website pages utilize Google Maps API, a map service operated by Google Inc. (“Google”). This allows us to show you interactive maps directly on the Skyrider Ranch site and provides you with convenient use of the map feature. By visiting the Skyrider Ranch pages on Skryriderranch.com site through which the map services are offered, Google receives the information that you have accessed the corresponding sub-page of our Skyrider Ranch website. In addition, the following personal information is communicated to Google:

  • IP address
  • Date and time of the request
  • Time zone
  • Content of the request
  • Access status/HTTP status code
  • Each transferred amount of data
  • Website from which the request comes
  • Browser type and version
  • Operating system
  • Language preferences
 

When you’re logged in to Google, your data will be assigned directly to your Google account. If you do not wish to be associated with your profile on Google, you must log out before activating the button. Google stores your data as usage profiles and uses them for purposes of advertising, market research, and/or tailor-made website design. Such evaluation will be carried out in particular (even for non-logged in users) to provide on-demand advertising and to inform other users of the social network about your activities on our Skyrider Ranch site. You can deactivate the service of Google Maps and prevent the data transfer to Google by disabling JavaScript in your browser. We point out, however, that you will not be able to use the sites’ map feature in this case. For more information on the purpose and scope of Google’s data collection and processing, please see Google’s privacy policy.

COOKIES

When using the Skyrider Ranch site, various types of cookies are used and stored on your computer. Cookies are small text files stored on your device that tell websites who you are. Through the settings in your browser, you can elect to disable, limit, or delete cookies. However, we cannot accomplish many of the basic functions needed to create and process an order on our sites without cookies. For this reason, we recommend you keep cookies activated. We have broken up our cookies into categories to help you understand what they do.

  1. Essential: These cookies are required to use our website. For example, they are necessary to add items to your cart and check out.
  2. Performance: These cookies track how you interact with our website. For example, Google Analytics lets us know which pages on our website load slowly or are not optimized for mobile use. We use this information to make improvements to our user experience.
  3. Functionality: These cookies track information about you to make using our website easier. For example, we use this information to store your language preferences.
  4. Marketing and Advertising: These cookies help us create targeted advertising experiences for you.
 

DO NOT TRACK POLICY

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked.

SOCIAL MEDIA LINKS AND THIRD-PARTY SITES

Skyrider Ranch site may contain links to other websites that are not operated by us. If you click on a link to a third-party site, you will be directed to their site. We have no control over these sites, we cannot protect your personal data, and we strongly advise you to review the privacy policy of every site you visit. Our sites also may offer social sharing features, including links to Facebook, Twitter, LinkedIn, Instagram, Google+, Pinterest, Vimeo, and YouTube, which allow you to access your social media account to share actions you take on our sites with your friends or the public depending on the settings of your social sharing account. For more information about these social sharing features, please visit the privacy policy of the respective entity.

HOW WE PROTECT YOUR INFORMATION

Skyrider Ranch has implemented appropriate physical, technical, and administrative security standards to protect personal information from loss, misuse, alteration, or destruction. Our service providers and affiliates are contractually obligated to protect the confidentiality of your personal information and may not use the data for purposes not authorized by us.

Although we do our best to protect your personal information, no data transmission over the internet or any wireless network can be guaranteed to be 100 percent secure. As a result, while we strive to protect your personal identification information, you acknowledge that there are security and privacy limitations inherent to the internet that are beyond our control and that the security, integrity, and privacy of any and all information and data exchanged between you and us through our websites cannot be guaranteed. Please do your part in protecting your personal information by keeping your account password safe and confidential, logging out of your account after using a shared computer, and regularly scanning your computer for viruses, malware, and spyware.

By using our sites, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our sites. If we learn of a security breach involving your personal information, we may attempt to notify you electronically by sending an email to you. To withdraw your consent to receive electronic notice of a data breach, please email us at skyriderranch@customer.email.

DATA RETENTION POLICY

We delete your personal information when it is no longer necessary for the purpose it was collected for and when there are no applicable contractual or statutory retention periods. Presently, this is no later than 10 years.

ACCESS AND CONTROL OVER YOUR INFORMATION

If you are a resident of certain states, you may have the right to:

  • Obtain information regarding the collection, processing, and sharing of your personal information
  • Access the personal information we have obtained about you, if any
  • Correct your personal information
  • Delete your personal information
  • Request an electronic copy of your personal information
  • Object to or opt out of the use of your personal information for certain purposes
 

For more information about changing, deleting, or updating your personal information pursuant to these rights, please contact us at skyriderranch@customer.email.

Skyrider Ranch will not discriminate against individuals who exercise these rights. You can also access and update your personal information by logging into your Skyrider Ranch account.

CHILDREN AND PRIVACY

Skyrider Ranch site is not intended for children under 13 years of age. We do not knowingly attempt to solicit or receive information from children. If you believe your child has provided us with personal information, please alert us at skyriderranch@customer.email.

If we learn that we have collected personal information from a minor, we will promptly take steps to delete such information and terminate the minor’s account.

CALIFORNIA PRIVACY RIGHTS AND INFORMATION

California Consumer Privacy Act

This section describes the rights that the California Consumer Privacy Act of 2018 (“CCPA”) gives to California residents.

Access/Right to Know. You have a right to request that we provide you with the following information:

  • The categories and specific pieces of personal information we have collected about you in the last 12 months.
  • The categories of sources from which we collect personal information.
  • The purposes for collecting, using, or selling personal information.
  • The categories of third parties with which we share personal information.
  • The categories of personal information we have disclosed about you for a business purpose. Note that the CCPA defines “business purpose” broadly; and because we use service providers for a number of business purposes that require access to our systems that hold personal information (such as supplying cloud data storage, maintaining the security of our systems, and providing customer support), in the past 12 months we have disclosed for a business purpose data from all of the categories of personal information that we maintain.
  • The categories of personal information we have sold about you for each category of third party to which the personal information was sold. Note that the CCPA defines “sell” very broadly, and some of our data sharing described in this Policy may be considered a “sale” under that definition. We do not knowingly sell the personal information of minors under 16 years of age without affirmative authorization.

Right to Delete. You also have a right to request that we delete personal information under certain circumstances, subject to a number of exceptions.

Right to Opt-Out From Sales. You also have a right to opt-out from future sales of personal information, which you can exercise by clicking on the “Do Not Sell My Personal Information” button on our website. See also the Cookies section of this Policy to learn how to opt-out of analytics and ad targeting.

How to Exercise Your California CCPA Rights.

You can exercise your CCPA rights by submitting your request(s) to us using the web form located at: Contact Us – Skyrider Wilderness Ranch™ (skyriderranch.com). You can also exercise your CCPA rights by calling us, toll-free, at 1-800-315-8300, Monday through Friday from 8:30 am until 5:30 pm Mountain Time. Our call center is closed on Saturdays and Sundays and on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.

If you want to exercise more than one of your CCPA rights, please submit a separate request for each CCPA right, which will help us handle your requests more effectively. Please be aware that we will process your requests in the order we receive them.

Whether you use the web form or call us, we will need information from you to process your request so that we can confirm you are a California resident, determine if we have personal information about you, and, for access and deletion requests, verify your identity. We may also need to contact you about your request, and you can choose the contact method you would like us to use.

Please be aware there might be circumstances where we will not honor your request, as permitted under the CCPA. For example, if we are not able to verify your identity and that you are a California resident, we may not honor your access or deletion request. In addition, we may not delete your personal information if an exception under the CCPA applies.

You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.

  • If you want an authorized agent to submit a “Delete My PI” or “Access My PI” request on your behalf, the authorized agent must provide proof of their registration with the California Secretary of State, as well as proof that you gave the authorized agent written permission to submit the request(s) on your behalf. We may also require you to verify your identity with us.
  • If you want an authorized agent to submit a “Do Not Sell My PI” instruction on your behalf, the authorized agent must provide proof of their registration with the California Secretary of State, as well as proof that you gave the authorized agent written permission to submit the instruction on your behalf.

Non-Discrimination. You have a right to not be discriminated against for exercising rights set out in the CCPA.

California Shine the Light

Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2022 will receive information regarding 2021 sharing activities).

We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response. Please also note that we may not be required to respond to requests made by means other than through the above designated e-mail address.

California Business and Professions Code Section 22581

California residents under the age of 18 who are registered users of online sites, services, or applications have a right under California Business and Professions Code Section 22581 to remove, or request and obtain removal of, content or information they have publicly posted. To remove content or information you have publicly posted, please send a detailed description of the specific content or information you wish to have removed; see How to Contact Us below. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. If we make any material changes to how we treat your personal information, we will notify you by email at the primary email address specified in your account and /or through a notice on our sites’ home page. You are responsible for ensuring we have an up-to-date email address to contact you. You are advised to review this privacy policy periodically for any changes. Your continued use of our sites after such modifications will constitute your acknowledgment of the modified privacy policy and your agreement to abide and be bound by the modified policy. Changes to this privacy policy are effective when they are posted on this page.

CONTACT INFORMATION

If you have questions, suggestions, or concerns regarding the privacy of our site, please contact:

Skyrider Wilderness Ranch
1598 South Distribution Drive #1
Salt lake City, Utah 84104-4764

United States & Canada eMail:
skyriderranch@customer.email