SHIPPING METHODS AND CHARGES

Domestic orders are generally shipped within one business day (excluding weekends, federal and state holidays*).  Upon order placement you will receive a first order confirmation email containing the following:

• Order confirmation number
• Product code
• Product name
• Price
• Quantity
• Method of payment

Upon shipping you will receive a second email containing a tracking number and the name of the shipping carrier chosen among our three shipping partners: USPS, UPS & FedEx.

SHIPPING DISCREPANCIES

When you receive an order, you should check the products against the email confirmation to make certain there is no discrepancy or damage. Please notify Skyrider Ranch of any shipping discrepancies or damage as soon as possible. Failure to notify Skyrider Ranch of any shipping discrepancies or damages within three business days of receipt of shipment will forfeit your right to request a correction.

To correct any issue you may have encountered with your shipment, please contact Customer Service. A customer service representative will discuss the steps to rectify the situation.  If we have failed to provide you with the right item, or the item does not match the email confirmation description previously received.  You can either call us or chat with us by clicking on the Live Chat icon on the bottom right of our website.

Note that a return shipping label will only be provided under specific circumstances and for specific products only.  You can find those policies under our Return and Refund Policy section.

WEATHER DELAYS

Inclement weather and other unforeseen circumstances may delay your shipment. We are not responsible for shipment delays caused by adverse or unpredictable weather conditions.

You may contact us at: skyriderranch@customer.email or at 800. 315. 8300 with shipping questions.

Find below the 2022 list of Federal and Utah State holidays that we are required to respect under U.S. Code § 6103 & Utah Code Section 63G-1-301

 Utah State Holidays

• New Year’s Day (January 1)
• Martin Luther King Jr. Day (3rd Monday in January)
• Washington and Lincoln Day (3rd Monday in February)
• Memorial Day (last Monday in May)
• Independence Day (July 4)
• Pioneer Day (July 24)
• Labor Day (1st Monday in September)
• Columbus Day (2nd Monday in October)
• Veterans Day (November 11)
• Thanksgiving Day (4th Thursday in November)
• Christmas Day (December 25)

United States Federal Holidays 2022

• New Year’s Day – January 1st.
• Birthday of Martin Luther King, Jr.
• Washington’s Birthday – Third Monday of February
• Memorial Day – Last Monday of May
• Juneteenth – June 19th
• Independence Day – July 4th
• Labor Day – First Monday of September
• Columbus Day – Second Monday of October
• Veterans’ days – November 11th, 2022
• Thanksgiving Day – November 24th, 2022
• Christmas Day – December 26th, 2022